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Digital Concdentrator/Scheduler
Selective recording of telephone extensions Analogue or Digital.
The recording scheduler will cut down the cost of recording channels by 64 to 8 when there is a requirement to selectively record or monitor large numbers of call centre agents on timed schedule; it can be controlled by software package supplied with system.
Schedule recording of analogue/digital lines.
Switching matrix for microphones.
Benefits:
The ideal solution for the Call Centre that needs scheduled voice-
Expansion:
Up to 16 chassis can be stacked together giving up to 1024 extensions, all controlled from same software.
Digital extensions connected by optional Digital to analogue converter or digital input card of recorder.
4 types available
Type A, for direct connection to analogue signal pairs
Type P, for Norstar / Meridian and most other 2-
Type S, for Rockwell ACD, and most other 4-
Type X, for Mitel SX2000 and Lucent (SDX) Index equipment
